Rules for our Agreements 

Legal information and seller's contact details: See Legal Notice

General terms and conditions applicable from 01/12/2023 Cancel and replace previous terms and conditions where applicable.


The present general conditions of sale are concluded between the seller (see legal notice) and any person wishing to make a purchase via this website, hereinafter referred to as the buyer. By validating his/her order, the Customer declares that he/she unreservedly accepts the terms of the order as well as the entirety of these terms and conditions of sale, and declares that he/she has the capacity to enter into a contract with the Vendor.


The purpose of the present conditions of sale is to define the contractual relations between the seller and the buyer, as well as the conditions applicable to any purchase made through the present merchant site. The present conditions of sale shall prevail over any other general or particular conditions not expressly approved by the seller. The seller reserves the right to modify its terms and conditions of sale at any time without prior notice: the conditions applicable will be those in force at the date of the buyer's order. Photos are not contractual. 


The products or services offered are those which are presented on the present commercial site and which are accompanied by a detailed description, the products which you buy by the unit, the weight is given only as an indication, on an average of 1000 units. IndoVanille accepts no responsibility for the weight of products purchased by the unit. For products purchased by the kilo or gram, IndoVanille delivers the given quantity. These products and services are offered while stocks last and as long as they are visible on the site. In the event of unavailability of the product or service after the order has been placed, the seller will inform the buyer by e-mail: the order will be automatically cancelled and no debit will be made.


The prices shown on this website are inclusive of all taxes (VAT + other applicable taxes) and exclude processing and transport costs, which are applied and detailed at the time of ordering. The seller reserves the right to modify its prices at any time: products and services are invoiced on the basis of the rates in force at the time the order is validated, subject to availability. PRODUCTS REMAIN THE PROPERTY OF THE SELLER UNTIL FULL PAYMENT HAS BEEN RECEIVED.


The buyer who wishes to purchase a product or service online via the site must follow the online ordering process, which includes an identification phase, a phase of verification and validation of the products and services chosen, a payment phase under the conditions provided and a phase of confirmation of the order and payment. Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge of them, and waiver of the right to invoke one's own terms and conditions of purchase or any other terms and conditions. All data supplied and the recorded confirmation shall constitute proof of the transaction. The seller will send confirmation of the recorded order by e-mail, which will constitute acceptance of the order.


Payment is due at the time of ordering. On-line payments are made via a secure system so that no third party can access the data transmitted on this occasion. Payments are only debited when the order is dispatched.

For B2B Customers:

  1. Invoices isued by IndoVanille (Wale Tonsea SAS) are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, IndoVanille (Wale Tonsea SAS) reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. IndoVanille (Wale Tonsea SAS) will be authorized to suspend any provision of services without prior warning in the event of late payment.
  2. If a payment is still outstanding more than sixty (60) days after the due payment date, IndoVanille (Wale Tonsea SAS) reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  3. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can IndoVanille (Wale Tonsea SAS) become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to IndoVanille (Wale Tonsea SAS) in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  4. IndoVanille (Wale Tonsea SAS) undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. IndoVanille (Wale Tonsea SAS) cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  5. In order for it to be admissible, IndoVanille (Wale Tonsea SAS) must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  6. All our contractual relations will be governed exclusively by France law.


Deliveries are made to the address indicated on the order form within the geographical limits specified above. THE RISKS ARE BORNE BY THE PURCHASER ONCE THE ORDER HAS LEFT THE SELLER'S PREMISES. Any complaint concerning damage in transit must be made to the carrier within three days of delivery, and a copy of the complaint must be sent to the seller. Delivery times are given as an indication and include processing, routing and dispatch. The buyer has the right to cancel the order in the event of a delay of more than 7 days, and will be reimbursed for the products or services as well as the outward carriage costs upon receipt of the return of the complete order in its original condition. The seller declines all responsibility in the event of non-performance of the contract due to force majeure (strike, fire, flood, etc.).


Non-professional buyers have a 14-day cooling-off period from the date of delivery of their order to return (at their own expense) the product to the seller for exchange or reimbursement without penalty. Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.), unopened and originally sealed, and accompanied by a copy of the purchase invoice. This right does not apply to immediately reproducible unsealed products or to products customized on request.


All products and services supplied are covered by the legal warranty stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity, it may be returned to the seller, who will take it back, exchange it or reimburse it. All claims, requests for exchange or reimbursement must be made according to the procedures specified on the site, with a reasoned claim and a copy of the invoice, within thirty days of delivery. Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.), unopened and sealed at the time of purchase, and accompanied by a copy of the purchase invoice. This right does not apply to immediately reproducible unsealed products or to products customized on request.


As part of a distance, mail-order or online internet sale, consumers who change their mind must exercise their right of withdrawal within 14 days and without having to justify their reasons or pay any penalties, with the exception, where applicable, of return costs. This 14-day withdrawal period, introduced by the Hamon law (the period was 7 days before this law), is applicable to contracts concluded since June 14, 2014. Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.), unopened and originally sealed, allowing them to be remarketed as new, and accompanied by a copy of the purchase invoice. This right does not apply to immediately reproducible unsealed products or to products customized on request.


In the online sales process, the seller is bound only by an obligation of means. It may not be held liable for any damage resulting from the use of the Internet, such as loss of data, intrusion, virus, interruption of service or other involuntary problems, as well as any event qualified as force majeure. The photographs accompanying the products are provided for illustrative purposes, but cannot guarantee perfect similarity, particularly as regards colors. In case of doubt or for any further information, please contact the seller.


Nominative information is necessary for order management and commercial relations. In accordance with the French Data Protection Act of January 6, 1978, nominative information concerning purchasers may be processed automatically. Users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978.


All elements of this site are and remain the exclusive intellectual property of the seller. Only private use is authorized. Any partial or total reproduction of all or part of the elements appearing on this site is forbidden.


The present general conditions of sale are governed by French law. The language of this contract is French. In the event of a dispute, the French courts shall have exclusive jurisdiction.

The time limit runs from :

receipt of the parcel when the purchase concerns goods ;

acceptance of the offer when the purchase concerns a service.